Questions and Answers

What does my XtremeTrips.com package include?
Every destination has very different inclusions. Typically they include your hotel stay, round trip flight or cruise, transfers from and to the hotel, Xtreme staff, and all associated taxes and fees.

Any meals included in my package?
Each trip has different inclusions. We offer early booking incentives that include free meals if you sign up early. You can also purchase a meal plan at a discounted rate for travel to many of our locations. Check the destination page for your chosen location for specific deadlines and meal inclusions.

What extra fees are there?
Airport Fees
International travelers will be charged a U.S. and foreign departure tax in addition to your package price. These taxes and fees vary depending on your departure city and destination, and may change if the government changing the fees between the time you book and the time you travel. Your trip also includes a processing fee to cover our offices administration fees for trip bookings and processing. More importantly, when you price your trip, all airport fees and processing fees will be included in your final price.
Hotel Fees/Security Deposits
Some hotels charge a refundable damage/security deposit that is collected at check in and returned if there is no damage to your room. In certain hotels, this can be placed at the time of check in with a credit card. This will range from $50 to $100 per person. In rare instances, hotels may charge additional gratuities, non-refundable usages fees, etc. either in advance or at check-in. These hotel-specific fees will show up on your invoice if they are collected in advance, or in your trip documents and on our website if you need to pay at the hotel.

What if I find a cheaper price?
XtremeTrips.com stands firmly by our Lowest Price Period pledge. Other companies might advertise a cheaper price, but when all the last minute shady taxes and fees are added up, we offer the cheapest package in the industry, without sacrificing quality.

Do I need a passport for travel to Mexico, Bahamas, Punta Cana, or anywhere else outside the US?

All persons, including U.S. citizens, traveling between the U.S. and Canada, Mexico, Dominican Republic, Jamaica, Central and South America, the Caribbean, and Bermuda by land or sea (including ferries and cruises), are required to present a valid passport or other documents as determined by the Department of Homeland Security.


What if I am not a U.S. citizen?
If you are not currently a U.S. citizen, you must contact your local consulate and secure the necessary documents necessary to travel to your destination.

What if I will not be 18 years old during my trip?
You MUST be 18 to travel with XtremeTrips.com during our college Spring Break events. If you are super smart and landed in college at 17, the U.S. government requires students under the age of 18 who travel with us to provide a notarized letter from both your parents/legal guardians permitting you to travel outside the U.S. (Both parents must sign and the letter must be notarized even if they are separated or divorced.) In the event that one parent is deceased, you will need a notarized letter from your living parent along with a copy of the death certificate for your deceased parent.
Remember, if you don't bring the right documentation to the airport you won't be allowed to board the plane, resulting in a full loss of your trip.

When do I receive confirmations and travel documents?
You can print your travel documents as soon as they're ready by accessing your account on XtremeTrips.com. We'll send you an email when your travel docs are ready, usually no later than 7-10 days before your trip.
If you do not provide us with a valid e-mail address, you are responsible for retrieving your travel documents, invoices, and correspondence by accessing your account on our website. If you don't have your account number, just give us a call!
If you are the lead person for your room or an Xtreme Representative, be sure to distribute all updated information to your roommates ASAP.

What airlines will I fly on?
XtremeTrips.com works with major commercial airlines and dependable charter airlines.
Of course all charter airlines are subject to the same maintenance rules and inspections put forth by the FAA. You will either be flown on a scheduled airline or in seats that we have purchased through a charter airline.

Are the flights direct?
We'll do our best to place you on a direct and/or non-stop flight, however we cannot guarantee that will be possible for every route, as some may require connection(s).

When will we have our flight times?
Just as soon as the airlines send us that info! We'll update the information in your online account and email you about the update as soon as we get that information, in most cases at least 7-10 days prior to departure.

Do I need spending money, if so how much?
Every destination has different standards and every student has different spending needs. Some students can get by on $200 while others need much more. Our experience has been that on average in Mexico, most students use around $300 for food and activities for a full week.

Should I take cash or travelers' checks?
Take both! You will need some cash during travel and upon arrival, however for security reasons we recommend that you keep the bulk of your spending money in the form of travelers' checks. This way you cash only what you need to get you through one or two days at a time and stash the rest in your hotel's safe deposit box.
Xtreme Tip! Remember to separate your travelers checks receipts from your traveler's checks. In the unfortunate event of a theft, you'll need the receipts to get new checks. In addition to keeping your money safe, traveler's checks will save you from re-converting your money back into U.S. dollars, which usually adds up annoying service fees.

What happens when I get off the plane?
You’ll be anxious to start partying, if you haven’t started already. We respectfully ask that you be patient while going through customs, as this process can be lengthy sometimes. You'll receive entry documents on the plane that will ask for your passport number, reason for travel, and address where you'll be staying. When you disembark, you'll be channeled through to inspectors who will check your papers, ask the purpose of your visit, and sign off on your documents. Then you'll grab your luggage and go through the portal marked "nothing to declare". (You may need to declare items you bought on your trip when returning to the U.S. – Xtreme staff will help you with that too.)
Once you have exited the terminal, you’ll be greeted by XtremeTrips.com staff members who will direct you to the transfer buses, which will bring you to your hotel.

What are the events like?
Since the owners and management of XtemeTrips.com were in your shoes once, we developed the events of your Spring Break to give you what REALLY want and need. We know what’s important to you and we designed our Spring Break events to include pool and beach parties with amazing DJ’s, personalized and helpful adult Xtreme staff, 24 Hour X-Zones at our Xtreme headquarter hotels, XIP benefits, and the best club and bar parties in our Xtreme Party Packages on the BEST nights with the ELITE and BEST crowds from universities across the country.

What happens if I register now, but am late paying my final balance?
We know that planning this trip gets the juices flowing but you need to be especially responsible during the booking process. Unfortunately, the airlines and hotels we work with are in tremendous demand during the spring travel season, and space is limited. Reservations not paid in full at the due date get charged a late fee. If you are cancelled due to not paying your balance and not responding to our office staff with a payment plan option, we cannot guarantee that you'll be able to book your spot again. You can choose to reinstate your reservation for a fee if the space is still available, but keep in mind that you may be waitlisted or we may be unable to get you a seat on your original flight, room in a hotel, or space on a cruise ship. If we have booked all our seats, you may be required to organize your own flight.
In the event that your trip is cancelled, your roommates will also need to split the difference of your hotel fee (they'll have to absorb your part of the bill.) Any questions you might have about this can be answered by any Xtreme Representative at 877-XXP-TRIPS.

What should I pack?
Girls: Don’t bring all 24 pair of black shoes! We’ve seen entire luggage bags dedicated to this shoe phenomenon. You will need dress up outfits, casual clothes, and pool stuff.
Guys: Don’t forget to bring shoes! Flip flops don’t count. Don’t forget pants and jeans, as some of clubs do not allow shorts, especially jean shorts.
General Stuff: Sunscreen, sun glasses, no cherished valuables, all legal medicine, your lucky shirt.
Xtreme Tip - the airlines allow each traveler to bring up to 2 pieces of luggage, each measuring no more than 62 inches for a maximum of 44 lbs. of total baggage, plus one carry on bag that can fit under the seat in front of you (Xtreme will send you a complete list of Travel Tips and packing suggestions with your tickets).

What about Transfers, Changes and Cancellations?

Transfers
Travelers may transfer an active reservation to another party as long as a plane ticket has not been issued in the original traveler's name. A minimum fee will apply (fees change as the tour gets closer) per our terms and conditions.
In some cases, where commercial air has been provided, changes will not be allowed for the air portion of tour but you can transfer the remainder of the tour to a new traveler plus applicable fees associated with doing so.
Call us @ 877-XXP-TRIPS!

Changes
Changes are easy as long as our vendors can accommodate the request. We can't make any guarantees, but we do promise to make every effort on your behalf. Please keep in mind that in some cases the vendor may institute additional fees.
Adding a roommate is not considered a change.

Cancellations
Once your place has been confirmed, you must submit your cancellation in writing.
Reservations are non-refundable. We get you the best deals by purchasing non-refundable specials with our suppliers, and apologize that we are unable to reimburse you.
Also, since hotel rooms are rented by occupancy, if you do cancel your trip, your roommates will need to make up the difference of your fee (they'll have to absorb your part of the bill.)
We recommend that you find somebody to take your place as soon as you find out you can not go on the trip you booked.

Does XtremeTrips.com have onsite staff members?
Yes. Xtreme Trips has onsite staff at any destination with over 100 travelers. XtremeTrips.com cares deeply about every student and strides to assist any Xtreme traveler with help.
In addition, staff will provide all travelers with a complete orientation upon arrival. We'll tell you what to do in case of emergency, how to find our staff (English and Spanish speaking) and other important information to ensure your maximum safety and fun.
In some locations, we partner with other tour operators or ground operators who will provide students with orientations and assistance. You should check with a customer care representative at 877-XXP-TRIPS to find out exactly what is available at your location, or check the destination page on the website.

Is my Fraternity or Sorority liable for anything?
Emphatically NO! Although your trip might have been planned through the Fraternity or Sorority, the trip was not formally endorsed by that source. All monies, booking, and communication are handled through a third party vendor, XtremeTrips.com. Students are also asked to sign off on our terms and conditions of the trip before depositing, which further alleviates the chapter name from affiliation with the trip.

Do I need any shots to travel out of the country?
According the Center for Disease Control (CDC,) you will NOT need shots for travel to any of our current destinations. For more information, visit the CDC website at http://www.cdc.gov/travel/destinat.htm.

I’m ready to have the time of my life, how do I register?
It's cake! You can register online or call us at 877-XXP-TRIPS to speak with one of our student travel professionals.